What you're buying, and when you get it
The Life Clock is a digital product, delivered immediately. The moment your payment goes through, your access is created and a sign-in code is emailed to the address you bought with. There's nothing to ship and nothing to wait for. In practice you're inside the app within a minute or two.
That immediacy is the good part of a digital product, and it's also the thing that shapes everything below.
Your legal right to cancel
If you're a consumer in the UK or the EU, you normally have 14 days to cancel something you bought online and get your money back, without giving a reason. Digital content is the exception, and the exception has a catch.
That 14-day right ends when delivery begins — but only if two things happened at checkout: you expressly agreed to start straight away, and you acknowledged that starting straight away would end your right to cancel. Both parts. Not one.
So here's the honest position, and it's the same one whichever way my checkout is set up on the day you bought.
If you were asked for that consent — you'd have seen it as a box to tick or a line to accept before paying — your 14-day right ended when your access opened, which is immediately.
If you weren't asked, the 14-day right still stands. You can cancel within 14 days of buying by writing to me, and I'll refund you and close the access. You don't have to give a reason.
You shouldn't have to work out which one applies to you from memory. Write to me and I'll look at your actual purchase record and tell you.
What I always fix, and always refund
Some things aren't a matter of taste. These I handle every time, without a negotiation:
- A doubled or duplicate charge. Refunded in full, as soon as I see it.
- A charge you didn't make, or didn't mean to make. Refunded in full.
- You paid and the access email never arrived. I'll resend it, or open your access by hand.
- Your code won't work, the app won't open, the map won't save, a PDF won't download. I fix it personally. That isn't a slogan — it's one person and an inbox.
If you paid and never got what you paid for, and I can't make it work, you get your money back. That isn't a favour, and you don't have to argue for it.
If the product itself is faulty
There's a difference between this isn't for me and this doesn't work.
Digital content has to be as described, fit for its purpose, and of satisfactory quality. That's the law in the UK and across the EU, and it applies here. If The Life Clock doesn't do what this site says it does, tell me what's wrong: I'll repair it, and if I can't repair it, you can have your money back. Those rights are yours and nothing on this page removes them.
What I don't offer
I don't offer a satisfaction or change-of-mind guarantee. I'd rather write that here than let you find out by asking.
The reason isn't meanness. It's that you can try the free half before you spend anything. The calculator on the front page places you on the clock in about ten seconds and costs nothing, and the essay behind the whole idea is free and stays free. Between those two you can tell whether this is your kind of instrument before any money moves.
What I won't do is hide behind all sales are final, no exceptions. That sentence isn't true anywhere consumers have statutory rights, and it isn't how I want to talk to you. If something is wrong, write to me. I read everything myself.
How to reach me
Email delfinakalden@gmail.com.
Send it from the email address you bought with, or just tell me what that address was — it's the only thing I need to find your purchase. A line about what happened helps me fix it faster.
You'll hear back within three working days, usually sooner. If a refund is due, I issue it through Stripe the same day I agree it. From there it takes another five to ten working days to land back on your card, depending on your bank — that part is out of my hands.
What happens when a refund goes through
A refund closes your access. Stripe tells the Clock, the Clock revokes the entitlement, and your sign-in code stops opening the app, usually within minutes.
Anything you already printed or downloaded stays yours. I don't reach into your files. If you'd also like the map you built deleted from my side, say so in the same email and I'll delete it and confirm. (The detail of what's stored is on the Privacy page.)
Before you dispute a charge
If something has gone wrong with a payment, please write to me before opening a dispute with your bank. A dispute takes weeks and a lot of paperwork for both of us. An email takes me a day — and if you're owed money, you'll have it sooner that way.